Online paiement

Are my purchases made through my Health Record are secure?

Yes. Your online transactions and your personal payment information are kept confidential by a security software, the SSL (Secure Socket Layer) protocol.

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How can I pay my purchases online?

It is possible to pay by credit card (Visa, MasterCard and American Express).

Visa Mastercard American Express

The billing address of your order must match the address associated with your credit card in order to ensure the transaction is authorized.

The Jean Coutu gift card and AIR MILES® Reward Miles cannot be used to pay for your purchases online.

 

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Is it possible to cancel an order?

To cancel an order that you have not yet taken possession of, please contact your pharmacy. They will proceed with the cancellation and refund of your order, if applicable.

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When will my order appear on my credit card statement?

Your order can take up to 48 hours to appear on your credit card statement, depending on the company. On your statement, the transaction date will be the date the transaction took place in pharmacy.

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What are the applicable taxes?

The federal and provincial taxes are calculated according to the address of the dispensing pharmacy and the type of product or service billed. For any questions related to billing, contact your pharmacy directly.

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Where in the pharmacy should I pick up my order?

You can go either to the pharmacy’s usual counter for internet orders pick up or to the drive thru (if available) to collect your order.

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Why is the amount of my purchases not displayed before I send my order?

The amount of the transaction will be known after the order was processed, as it may vary due in particular to the renewed product, the quantity, the treatment duration, your co-insurance and your insurance deductible.

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When will the amount of my order be charged?

The amount of your order will be debited from your credit card after your order has been prepared and verified by your pharmacist.

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Does the pharmacist will contact me if there is a change to my order?

Yes, a member of the pharmacy team will contact you to inform you of the changes that will be made to your order. You will be able to verbally designate the desired method of payment for these changes.

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Can I add other non-prescription products like diapers or milk to my order?

No, online payment only applies to prescriptions in your Health Record.

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Why is my payment authorization only valid up to seven days?

For security, preparation and supply reasons, your payment authorization is only valid for seven days. After this period, payment must be made when picking up or receiving the delivery of your order.

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When will I receive my official detailed receipt?

The detailed receipt of your prescriptions as well as your official cash receipt will be given to you when picking up your order at the pharmacy or when it is delivered.

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What can I do if I notice that the amount charged seems wrong or if I have questions about my invoice?

For any questions related to your invoice, contact your pharmacy directly as soon as possible.

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Do I need a Health Record to pay for my prescription online?

Yes, the online payment option is only available when renewing a prescription with the Health Record.

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Why is it possible that online payment is not available for my request?

The online payment option is not available for patients whose medications are dispensed in a pill pack, for refills containing a prescription’s photo or when the pharmacy has opted out of the program.

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