Yes. Your online transactions and your personal payment information are kept confidential by a security software, the SSL (Secure Socket Layer) protocol.
It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your credit card in order to ensure the transaction is authorized.
The Jean Coutu gift card and AIR MILES® Reward Miles cannot be used to pay for your purchases online.
Your order can take up to 48 hours to appear on your credit card statement, depending on the company. On your statement, the transaction date will be the date the transaction took place in pharmacy.
The amount of the transaction will be known after the order was processed, as it may vary due in particular to the renewed product, the quantity, the treatment duration, your co-insurance and your insurance deductible.
Yes, a member of the pharmacy team will contact you to inform you of the changes that will be made to your order. You will be able to verbally designate the desired method of payment for these changes.
No, online payment only applies to prescriptions in your Health Record.
For security, preparation and supply reasons, your payment authorization is only valid for seven days. After this period, payment must be made when picking up or receiving the delivery of your order.
For any questions related to your invoice, contact your pharmacy directly as soon as possible.
Yes, the online payment option is only available when renewing a prescription with the Health Record.
The online payment option is not available for patients whose medications are dispensed in a pill pack, for refills containing a prescription’s photo or when the pharmacy has opted out of the program.