Privacy Protection Policy
The protection of privacy and the preservation of the confidentiality of Personal Information (“PI”) have always been a priority of The Jean Coutu Group (PJC) Inc. (“JCG”, “we” or “us").
We may make changes to this Policy without prior notice.
Scope of the Policy
This Policy applies to any PI we collect or receive about you, from any source. “PI” means information about an identifiable individual. This information may include but is not limited to your name, mailing address, telephone number, e-mail address, inquires and purchases you have made, and financial and billing information, including your credit card number and, if applicable, all information posted on your Health Record.
Collection of PI
In most cases, we will collect PI directly from you when you purchase or interact with us about a product or service that we offer or provide. Occasionally, we may collect PI from a third party based on your consent or as otherwise permitted by law. Generally, we collect PI when you:
- purchase, order, return or exchange a product or a service;
- ask us for information about a product or a service;
- enter a contest or complete a survey;
- contact us or send us comments or suggestions;
- create an account and use other features on our Website, such as the Health Record;
- use your Air Miles card;
- use the Website.
Cookies and similar technologies
When you visit our Website, we may collect technical information by electronic means such as cookies. We use this information to measure and improve the effectiveness of our Website or to enhance customer experience.
Cookies are a technology that allows a Website to remember you. For example, this allows you to log in to your account, or to remember items you've added to your cart.
You have the option to completely block cookies but many functions of many Websites may no longer be accessible (account management, e-commerce, appointments, etc.).
You also have the option to leave cookies functional but to disable information sharing between different Websites (third-party cookies), which increases the privacy protection while still allowing you to use the different websites to their own full potential.
If you want to change the way cookies are managed, here is the list of the online help pages of the main browsers that can be of help:
We treat information from cookies as PI when associated with your account or contact information. For example, we may collect and use the following types of information when you visit our Website:
- Google Analytics: We use Google Analytics, which allows us to see information about the user's activities, including the pages visited, the source and the time spent on our Website. This information is de-identified and displayed as numbers, which means that it cannot be used to identify the user. You can disable, block or opt out of Google Analytics by visiting the Google Analytics disable page.
Remarketing: We may use Google AdWords Remarketing, or similar tools, for Internet advertisement and post ads on third party Websites (including Google) directed to people who have already visited our Website. AdWords Remarketing, or any other similar tool, displays ads for you based on sections of our Website you have viewed by placing a cookie on your web browser. This could mean that we post ads for visitors even if they have not completed a task on our site or place ads on the Google search results page of a site that is part of the Google Display Network or another search engine. The cookie in question does not identify you and does not give access to your computer or mobile device. It only serves to tell other websites that you have visited a particular page of our Website, so that they can show you ads that are relevant to the page in question. You may opt out of Google AdWords Remarketing if you do not wish to participate, by visiting the online help pages of the main browsers mentioned previously in this section.
Purposes for the collection and use of PI
Save in accordance with this Policy and unless permitted or required by law, JCG does not collect, use, or share PI without prior consent, which may be “express” through words or specific actions, or “implicit” if it can be inferred from the conduct of the person who’s PI is collected, used or shared.
We generally use your PI for the following purposes:
- to process your purchase, appointment demand, order, return or exchange of a product;
- to provide customer service and to respond to your inquiries or requests;
- to manage your account on our Website, including your Health Record;
- to send you information and offers about our products;
- to understand and analyze your replies, needs and preferences;
- to administer our promotions and contests; and
- to elaborate, improve, commercialize and offer products and services that meet your needs.
Disclosure and transfers of PI
Unless you consent or we are required or permitted to do so by law, JCG shall not give, sell or lease PI to any company or person other than those entities affiliated to JCG and/or mandated by JCG for the purposes associated to the management of the PI, and our Website. For example, we may transfer your PI to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the purposes for which PI was collected– such as service providers that provide data storage or processing.
We may also make disclosures of PI to a potential acquirer in connection with a transaction involving the sale of some or all of the business of JCG (in which case the use of your PI by the new entity would continue to be limited by applicable law), or as otherwise permitted or required by law.
We have implemented physical, organizational, contractual and technological security measures to protect your PI from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your PI are those with a business ‘need-to-know’ or whose duties reasonably require such information. Generally, only the employees of the Purchasing, Advertising and Merchandising departments and the Internet Customer Service, as well as of the Information Technology department of JCG may have access to the PI on a need-to-know basis for the execution of their duties.
Retention and location of the files containing PI
We will utilize, disclose or retain your PI for as long as necessary to fulfill the purposes for which that PI was collected and as permitted or required by law. PI that we collect from you is processed and backed up in confidential and secured data banks. In some cases, for example when we do business with a service provider, it is possible that your PI can be transferred, processed or stored outside of Canada, like for example the United States. In such cases, the governmental authorities of these foreign jurisdictions could obtain access to your PI under court orders obtained in such foreign jurisdictions in accordance to their applicable legislation.
Access and correction of PI
We will ensure that your PI is kept as accurate, complete and up-to-date as possible. We will not routinely update your PI, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your PI, when required.
By logging in to your account on our Website, you may access and correct some of the PI we have collected about you. You may also submit a written request to review or correct any PI about you that we have collected, used or disclosed. This written request may be submitted at the coordinates listed in the "Contact Us" section or by filling out the “Contact Us” form available online.
You may opt out of receiving electronic marketing or promotional messages from JCG by unsubscribing using the mechanism identified in any such messages, as applicable, or by forwarding your request in writing to the addresses listed in the "Contact Us" section or by filling out the “Contact Us” form available online.
We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your PI. Any such identifying information shall be used only for this purpose.
We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.
For all requests to (i) modify the PI of your account on our Website; (ii) verify and correct the PI we have collected, used or disclosed about you; (iii) unsubscribe from marketing or promotional communications; and (iv) not use your PI to send you promotion of new products or services or additional products and services that may be of interest to you, please contact our Customer Service:
By email: [email protected]
The Jean Coutu Group (PJC) Inc.
Internet Customer Service
245 Jean Coutu Street
Varennes (Quebec) J3X 0E1
By phone: 450 646-9760
All comments, questions, concerns or complaints regarding your PI, this Policy or our privacy practices should be forwarded to:
(a) the privacy officer of the relevant pharmaceutical establishment for all matters relating to the services offered in branch; or
(b) for all other matters, to the privacy officer of JCG at the following address:
The Jean Coutu Group (PJC) Inc.
Attention: Privacy Officer
245 Jean Coutu Street
Varennes (Quebec) J3X 0E1
par email : [email protected]
The Privacy Officer will attempt to respond to each of your written requests within thirty (30) days after receipt of such requests. If the Privacy Officer cannot meet your request within this time limit, we will provide you with a revised timeline that is required in the circumstances.
If the Privacy Officer is unable to respond to your request to your satisfaction, a mediation process may be an option to settle the dispute. Mediation is form of dispute resolution. If the parties decide to pursue mediation, the parties will refer the dispute to a mediator who would assist them to find a mutually acceptable solution.
If you remain unsatisfied, you may bring the matter to the attention of the Commission d’accès à l’information du Québec if you are a resident of Quebec or the Office of the Privacy Commissioner of Canada if you are a resident of Ontario and New Brunswick.
By providing PI to JCG, you recognize that you have consented, expressly, freely and in full awareness to the present Policy.
You may decide that you would prefer that JCG not use your PI to send you promotion of new products or services or additional products and services that may be of interest to you and refuse to let JCG communicate with you by mail, email or by phone, for marketing purposes or quality control purposes. If so, you can let us know by contacting us at the coordinates listed under Contact Us or by filling out the “Contact Us” form available online.
Google Maps/Google Earth APIs
Last revision: August 2022