Privacy Protection Policy

Introduction

The protection of privacy and the preservation of the confidentiality of Personal Information have always been a priority of The Jean Coutu Group (PJC) Inc. (“JCG”, “we” or “us").

The purpose of this privacy protection policy (“Privacy Protection Policy”) is to demonstrate the commitment of JCG to the protection of privacy as well as to inform you about the types of Personal Information that JCG collects, uses and discloses, including in connection with the operation of its network of franchised stores, its website (including its mobile application, when applicable) (the “Website”) and the purposes for such collection, use and disclosure of Personal Information. This Privacy Protection Policy also explains how we use cookies and similar technologies.

From time to time, we may make changes to this Privacy Policy. We will treat Personal Information in a manner consistent with the Privacy Policy under which it was collected, unless we have your consent to treat it differently.

Scope of the Privacy Policy

This Privacy Policy applies to any Personal Information we collect or receive about you, from any source. “Personal Information” means information about an identifiable individual. This information may include but is not limited to your name, mailing address, telephone number, e-mail address, inquires and purchases you have made, and financial and billing information, including your credit card number and, if applicable, all information posted on your Health Record.

Collection of Personal Information

In most cases, we will collect Personal Information directly from you when you purchase or interact with us about a product or service that we offer or provide. Occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law. Generally, we collect Personal Information when you:

  • purchase, order, return or exchange a product or a service;
  • ask us for information about a product or a service;
  • enter a contest or complete a survey;
  • contact us or send us comments or suggestions;
  • create an account and use other features on our website, such as the Health Record;
  • use your Air Miles card;
  • use the Website.

Cookies and similar technologies

When you visit our Website, we may collect technical information by electronic means such as cookies. We use this information to measure and improve the effectiveness of our Website or to enhance customer experience.

Cookies are a technology that allows a Website to remember you. For example, this allows you to log in to your account, or to remember items you've added to your cart.

You have the option to completely block cookies but many functions of many Websites may no longer be accessible (account management, e-commerce, appointments, etc.).

You also have the option to leave cookies functional but to disable information sharing between different Websites (third-party cookies), which increases the privacy protection while still allowing you to use the different websites to their own full potential.

If you want to change the way cookies are managed, here is the list of the online help pages of the main browsers that can be of help:

We treat information from cookies as Personal Information when associated with your account or contact information. For example, we may collect and use the following types of information when you visit our Website:

  • Google Analytics: We use Google Analytics, which allows us to see information about the user's activities, including the pages visited, the source and the time spent on our Website. This information is de-identified and displayed as numbers, which means that it cannot be used to identify the user. You can disable, block or opt out of Google Analytics by visiting the Google Analytics disable page.

Remarketing: We may use Google AdWords Remarketing, or similar tools, for Internet advertisement and post ads on third party Websites (including Google) directed to people who have already visited our Website. AdWords Remarketing, or any other similar tool, displays ads for you based on sections of our Website you have viewed by placing a cookie on your web browser. This could mean that we post ads for visitors even if they have not completed a task on our site or place ads on the Google search results page of a site that is part of the Google Display Network or another search engine. The cookie in question does not identify you and does not give access to your computer or mobile device. It only serves to tell other websites that you have visited a particular page of our Website, so that they can show you ads that are relevant to the page in question. You may opt out of Google AdWords Remarketing if you do not wish to participate, by visiting the online help pages of the main browsers mentioned previously in this section.

Purposes for the collection and use of Personal Information

Save in accordance with this Privacy Protection Policy and unless permitted or required by law, JCG does not collect, use, or share Personal Information without prior consent, which may be “express” through words or specific actions, or “implicit” if it can be inferred from the conduct of the person who’s Personal Information is collected, used or shared. We generally use your Personal Information for the following purposes:

  • to process your purchase, appointment demand, order, return or exchange of a product;
  • to provide customer service and to respond to your inquiries or requests;
  • to manage your account on our Website, including your Health Record;
  • to send you information and offers about our products;
  • to understand and analyze your replies, needs and preferences;
  • to administer our promotions and contests; and
  • to elaborate, improve, commercialize and offer products and services that meet your needs.

Disclosure and transfers of Personal Information

Unless you consent or we are required or permitted to do so by law, JCG shall not give, sell or lease Personal Information to any company or person other than those entities affiliated to JCG and/or mandated by JCG for the purposes associated to the management of the Personal Information, and our Website. For example, we may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the purposes for which Personal Information  was collected– such as service providers that provide data storage or processing.

We may also make disclosures of Personal Information to a potential acquirer in connection with a transaction involving the sale of some or all of the business of JCG (in which case the use of your Personal Information by the new entity would continue to be limited by applicable law), or as otherwise permitted or required by law.

Safeguarding Personal Information

We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information. Generally, only the employees of the Purchasing, Advertising and Merchandising departments and the Internet Customer Service, as well as of the Information Technology department of JCG may have access to the Personal Information on a need-to-know basis for the execution of their duties.

Retention and location of the files containing Personal Information

We will utilize, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law. Personal Information that we collect from you is processed and backed up in confidential and secured data banks. In some cases, for example when we do business with a service provider, it is possible that your Personal Information can be transferred, processed or stored outside of Canada, like for example the United States. In such cases, the governmental authorities of these foreign jurisdictions could obtain access to your Personal Information under court orders obtained in such foreign jurisdictions in accordance to their applicable legislation.

Access and correction of Personal Information

We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your Personal Information, when required.

By logging in to your account on our Website, you may access and correct some of the Personal Information we have collected about you. You may also submit a written request to the following addresses to review or correct any Personal Information about you that we have collected, used or disclosed. This written request may be submitted at the coordinates listed in the "Contact Us" section or by filling out the “Contact Us” form available online.

You may opt out of receiving electronic marketing or promotional messages from JCG by unsubscribing using the mechanism identified in any such messages, as applicable, or by forwarding your request in writing to the addresses listed in the "Contact Us" section or by filling out the “Contact Us” form available online.

We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose.

We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.

Contact Us

All comments, questions, concerns or complaints regarding your Personal Information, this Privacy Policy or our privacy practices should be forwarded to the email or mailing address or by phone at:

By email: service@jeancoutu.com

-or-

By post:

The Jean Coutu Group (PJC) Inc.
Internet Customer Service
245 Jean Coutu Street
Varennes (Quebec)  J3X 0E1

-or-

By phone: 450 646-9760

Consent

By providing Personal Information to JCG, you recognize that you have consented, expressly, freely and in full awareness to the present Privacy Protection Policy.

You may decide that you would prefer that JCG not use your Personal Information to send you promotion of new products or services or additional products and services that may be of interest to you and refuse to let JCG communicate with you by mail, email or by phone, for marketing purposes or quality control purposes. If so, you can let us know by contacting us at the coordinates listed under Contact Us or by filling out the “Contact Us” form available online.

Google Maps/Google Earth APIs

The use of Google Maps/Google Earth APIs on our website and/or our mobile application is subject to Google's privacy policy: http://www.google.com/privacy.html.

Last revision: January 2019