Consult the medication dictionary to quickly obtain detailed information
Due to the current situation, the phone systems are overloaded. If your call concerns a prescription refill, we strongly suggest that you use our online prescription refill service, your Health Record if you have one or your mobile application. We apologize for any inconvenience and thank you for your cooperation. Due to the current situation, the phone systems are overloaded. If your call concerns a prescription refill, we strongly suggest that you use our online prescription refill service, your Health Record if you have one or your mobile application. We apologize for any inconvenience and thank you for your cooperation.
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Here are a few tips to help you find what you are looking for:
By using one of our five renewal options, you can make the most of your time while allowing your pharmacist to prepare your prescription.
Your pharmacist owner affiliated to the Jean Coutu network is happy to provide you with health services tailored to your needs.
Choose your renewal method in advance
You'll be notified when it's ready
Pick up or have it delivered
Use our mobile app
You can access your Health Record on your smartphone or tablet using the Jean Coutu mobile app. Then browse the list of your renewable medication and select the ones you need to renew.
If you have your prescription numbers on hand, you can enter these in the app without having to go through your Health Record.
Via our website
It’s so easy to log on to your Health Record via your computer. You can select the prescriptions you wish to renew from your list of renewable medication.
If you have your prescription numbers on hand, you can request they be renewed without accessing your Health Record. Just select the Request a Refill option.
Use our 24/7 interactive voice response system
If you have your prescription number handy, you can call the pharmacy 24/7 to request a prescription renewal. It will be ready for pick-up when you come to your local pharmacy.
You can use the pharmacy locator to find the closest Jean Coutu pharmacy.
Let your pharmacist take care of it
Leave your renewals in your pharmacist’s capable hands. Our preauthorized prescription refill service allows you to choose when you’d like to receive a call from your pharmacist to renew your medication. No need to write yourself a reminder! Your pharmacist’s team will be sure to call you when the time comes.
Call your pharmacy
Just call the counter at your local pharmacy to have them prepare the prescription you’d like to renew. Your pharmacist can also answer any questions or address any concerns you may have. Feel free to speak with them!
As needed, you can use the pharmacy locator to find the closest Jean Coutu affiliated pharmacy.
It’s Ready! notification service.
Our It’s Ready! notification service will send you a text or email whenever the pharmacist has finished with your file and prescription. Then just pass by to pick up your medication!
Ask your pharmacist about our service or sign up via your Health Record.
Stop by your pharmacy to pick up your prescription whenever it’s convenient for you, or take advantage of our home-delivery service—available at most Jean Coutu affiliated pharmacies.
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