Here are the answers to some of the most frequently asked questions about the beauty rewards programs. For any other questions or comments, we invite you to contact us through our contact form at the bottom of the page, and we will get back to you as soon as possible.
I forgot to ask for my stamp at the cosmetics counter during my last in-store purchase. Is it too late to do so?
No, it’s not too late. You can simply keep your receipt and present it at the cosmetics counter with your beauty reward card the next time you visit the store.
Can I claim stamps on online purchases?
This option is not available at the moment. Beauty rewards are valid on in-store purchases only.
Do I have to keep my receipts to get the rewards, even though my beauty card has been stamped?
Yes. You have to keep all your receipts and present them at the cosmetics counter when claiming your beauty reward.
What happens if I lose a beauty rewards card?
You must make sure your beauty rewards card is in a safe place. Your cosmetics team cannot replace your card and the stamps affixed to it.
Can I acquire stamps in all Jean Coutu stores?
Yes, you can accumulate stamps at all participating Jean Coutu stores.
For any other comments or questions, do not hesitate to fill out the contact form. We will back to you as soon as possible.