Processing and Shipping
For home delivery, when your order will be assembled at our distribution center and then expedited, you will receive an email confirming the tracking number for the delivery.
For an order that will delivered in a participating store, you will receive an email when your order has been delivered to the store and is ready to be picked up.
By creating a Jean Coutu account, you can track your order’s status in real time.
A delay of 2 business days is usually allocated for the treatment of the order in the distribution center.
Home delivery is usually assured by Canada Post. Standard home delivery lets you receive the order in 3 to 4 business days, after the reception of the email confirming the order has been shipped.
Express home delivery, at a cost of $14.95, lets you receive the order in 2 business days, after the reception of the email confirming the order has been shipped.
Delivery in participating stores is done the day after the order has shipped.
If you selected the option to have your order delivered in a participating store, you will need to have in your possession a printed or electronic copy of the email you received letting you know your order is ready to be picked up.
The email will not only indicate where in the store you can pick up your order, it will need to be shown in order to receive your package or packages.
If you selected the option to have your order delivered in a participating store, an email will be sent when the order has been assembled at the distribution center, shipped, and received at the store you selected.
The email will let you know where to go in store and how many packages there will be for your order.
Contact our Customer Service, which will ensure the situation is corrected.