Processing and Shipping

How can I find out the status of my order?

For home delivery, when your order will be assembled at our distribution center and then expedited, you will receive an email confirming the tracking number for the delivery.

For an order that will delivered in a participating store, you will receive an email when your order has been delivered to the store and is ready to be picked up.

By creating a Jean Coutu account, you can track your order’s status in real time.

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How can I benefit from free delivery?

Standard home delivery is currently free with any order of $35 or more before taxes.

Delivery in participating stores is currently available for any order of $15 or more before taxes. The service is free.

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Questions about the Photo Gift Shop

The questions and answers below do not apply to the Photo online store.
For any information or question in regards to the Photo online store, please click here.

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Where is delivery available in Canada?

Home delivery is available everywhere in Quebec, Ontario and New Brunswick.

The ship to store service is only available in participating stores.

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What are the treatment and delivery deadlines?

A delay of 2 business days is usually allocated for the treatment of the order in the distribution center.

Home delivery is usually assured by Canada Post. Standard home delivery lets you receive the order in 3 to 4 business days, after the reception of the email confirming the order has been shipped.

Express home delivery, at a cost of $14.95, lets you receive the order in 2 business days, after the reception of the email confirming the order has been shipped.

Delivery in participating stores is done the day after the order has shipped.

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What do I need to pick up my order in store?

If you selected the option to have your order delivered in a participating store, you will need to have in your possession a printed or electronic copy of the email you received letting you know your order is ready to be picked up.

The email will not only indicate where in the store you can pick up your order, it will need to be shown in order to receive your package or packages.

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When can I pick up my order in store?

If you selected the option to have your order delivered in a participating store, an email will be sent when the order has been assembled at the distribution center, shipped, and received at the store you selected.

The email will let you know where to go in store and how many packages there will be for your order.

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Holiday delivery: What is the deadline to place an order and receive it before December 25?

To receive your order before December 25, you must place it before December 15 for standard delivery. We cannot guarantee the delivery prior to Christmas of any order placed as of December 15th.

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What do I do if my order is late?

Depending on the delivery method, if the delivery deadline is exceeded, contact Customer Service to clarify the situation.

We are not responsible for products lost by Canada Post.

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What can I do if the wrong product is delivered to me?

Contact our Customer Service, which will ensure the situation is corrected.

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Can home delivery be made to a post office box?

There is no delivery restriction on post office boxes. Canada Post is the only carrier that can deliver to any address.

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