Questions about the Photo Gift Shop

The questions and answers below do not apply to the Photo online store.
For any information or question in regards to the Photo online store, please click here.

Read more View summary
How can I check the status of my order?

When you place your order, you will be sent an email containing a tracking number, allowing you to track your order on the Canada Post website.

By creating a Jean Coutu account, you can track your order’s status in real time.

Read more View summary
How can I benefit from free delivery?

Standard delivery is currently free with any order of $35 or more before taxes.

Read more View summary
Where is delivery available in Canada?

Delivery is available everywhere in Quebec, Ontario and New Brunswick.

Read more View summary
What are the delivery deadlines?

Delivery is assured by Canada Post. Standard delivery lets you receive the order in 3 to 4 business days. Express delivery, at a cost of $14.95, lets you receive the order in 2 business days.

Read more View summary
What do I do if my order is late?

Depending on the delivery method, if the delivery deadline is exceeded, contact Customer Service to clarify the situation.

We are not responsible for products lost by Canada Post.

Read more View summary
Can delivery be made to a post office box?

There is no delivery restriction on post office boxes. Canada Post is the only carrier that can deliver to any address.

Read more View summary