Shipping

Questions about the Photo Gift Shop

The questions and answers below do not apply to the Photo online store.
For any information or question in regards to the Photo online store, please click here.

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How can I check the status of my order?

When you place your order, you will be sent an email containing a tracking number, allowing you to track your order on the Canada Post website.

By creating a Jean Coutu account, you can track your order’s status in real time.

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How can I benefit from free delivery?

Standard delivery is currently free with any order of $35 or more before taxes.

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Where is delivery available in Canada?

Delivery is available everywhere in Quebec, Ontario and New Brunswick.

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What are the delivery deadlines?

Delivery is assured by Canada Post. Standard delivery lets you receive the order in 3 to 4 business days. Express delivery, at a cost of $14.95, lets you receive the order in 2 business days.

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Holiday delivery: What is the deadline to place an order and receive it before December 25?

To receive your order before December 25, you must place it before December 15 for standard delivery. We cannot guarantee the delivery prior to Christmas of any order placed as of December 15th.

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What do I do if my order is late?

Depending on the delivery method, if the delivery deadline is exceeded, contact Customer Service to clarify the situation.

We are not responsible for products lost by Canada Post.

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Can delivery be made to a post office box?

There is no delivery restriction on post office boxes. Canada Post is the only carrier that can deliver to any address.

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