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The questions and answers below do not apply to the Photo online store.For any information or question in regards to the Photo online store, please click here.
When you place your order, you will be sent an email containing a tracking number, allowing you to track your order on the Canada Post website.
By creating a Jean Coutu account, you can track your order’s status in real time.
Standard delivery is currently free with any order of $35 or more before taxes.
Delivery is available everywhere in Quebec, Ontario and New Brunswick.
Delivery is assured by Canada Post. Standard delivery lets you receive the order in 3 to 4 business days. Express delivery, at a cost of $14.95, lets you receive the order in 2 business days.
Depending on the delivery method, if the delivery deadline is exceeded, contact Customer Service to clarify the situation.
We are not responsible for products lost by Canada Post.
Contact our Customer Service which will ensure the situation is corrected.
There is no delivery restriction on post office boxes. Canada Post is the only carrier that can deliver to any address.