Home Delivery Orders Return and Guarantee

Questions about the “Buy online and pick up in store” Program

The questions and answers below only apply to the orders placed for home delivery via Canada Post and not to orders placed online to be picked up in store. Orders for home delivery are fulfilled at our distribution center and not in stores. For any questions regarding the “Buy online and pick up in store” program, please click HERE.

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Questions about the Photo Gift Shop

The questions and answers below do not apply to the Photo online store.
For any information or questions regarding the Photo online store, please click here.

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How long does it take to obtain a refund after a return?

The refund will be applied to the credit card used for the purchase once the returned product has been received at our Distribution Centre and the return has been approved.

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Can I go to the store to return products purchased online and delivered at home?

No. Online purchases delivered at home via Canada Post cannot be returned at any store.

Contact Customer Service within 30 days after delivery of the product to obtain the procedure to follow. Make sure to keep the original packaging.

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How, and within what deadline, can I return my purchases?

Keep the original packaging and contact Customer Service within 30 days after the product is delivered. Customer Service will send you a return label by email and tell you what procedure to follow. Online purchases delivered at home via Canada Post cannot be returned to any store.

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