Our Customer Service welcomes you!

Whether you are looking for information or have a question, don’t hesitate to contact our Customer Service. They will be happy to answer all your queries promptly.

The questions and answers below do not apply to the Photo online store. For any information or question in regards to the Photo online store, please click here.

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Answers to Frequently Asked Questions

How can I benefit from free delivery?

These answers do not apply to the orders to be picked up in store. For any questions regarding the “Buy online and pick up in store” program, please click HERE.

Standard home delivery is currently free with any order of $35 or more before taxes.

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Are my purchases on the JeanCoutu.com website secure?

Yes. Your online transactions and your personal payment information are kept confidential by security software, the SSL (Secure Socket Layer) protocol.

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How can I pay for my purchases online?

It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your credit card in order to ensure the transaction is authorized.

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How can I find out the status of my order?

For home delivery, when your order will be assembled at our distribution center and then expedited, you will receive an email confirming the tracking number for the delivery.

By creating a Jean Coutu account, you can track your order’s status in real time.

Once your order has shipped, the information will be updated as soon as Canada Post scans the shipping label on your order at its processing plant and then starts the delivery process. Potential delays with Canada Post are unfortunately out of our control.

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How can I cancel my order?

It is possible to cancel an order as long as it has not started being processed at our distribution center. To cancel an order, please contact our Customer Service. It is also possible to know an order’s status in your Jean Coutu account. Cancelled orders cannot be reactivated.

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