AIR MILES® Reward Program

Frequently Asked Questions

Here's a list of answers to some of the most frequently asked questions about the AIR MILES Reward Program. For any other questions or comments you can contact us through our contact form at the bottom of the page and we will answer as soon as possible.

AIR MILES Program

How can I enroll in the AIR MILES® Reward Program?

The standard AIR MILES offer at Jean Coutu consists of what?
*Specific terms apply in New Brunswick

Which products are not eligible in the calculation of the Jean Coutu standard offer?

Why are certain over-the-counter and prescription medications not eligible in the calculation of the standard AIR MILES offer?

How long after my purchase at Jean Coutu will the AIR MILES miles be credited to my account?

If I return a product, will the AIR MILES miles gained be taken back?

Can I earn AIR MILES reward miles with every online purchase I make?

If I do not have an AIR MILES card, may I give my reward miles to a client who does have a card or to a Jean Coutu employee?

If I do not have my AIR MILES card or promotional coupon with me when I make my purchases, can I return to get the miles for my transaction?

How can I find out the balance of my AIR MILES collector account?

How can I update my personal information on my AIR MILES profile?

Can I use the AIR MILES application or any other "mobile wallet" application that will allow my AIR MILES card to be available at all times?

Can I combine my senior discount and my AIR MILES Card?

AIR MILES Cash Rewards

What is AIR MILES Cash?

How does the AIR MILES Cash program work?

Can I pay for all my purchases at Jean Coutu with AIR MILES Cash?

Can I transfer AIR MILES miles between my Cash and Dream accounts?

Is it possible to change my preference once it has been set?

Do I need to have my AIR MILES Collector Card with me to pay for my purchases with AIR MILES miles?

Is my information confidential and secure?

What happens if I lose my Collector Card?

How do I lock/unlock my Collector Account?

My Collector Card is as good as money. How can I protect my Collector Account?

If I lose my Collector Card, can someone else use it?

Will the AIR MILES be reimbursed to my account if I return an item that was paid for using AIR MILES Cash?

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AIR MILES® Reward Program

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