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Frequently Asked Questions
Here's a list of answers to some of the most frequently asked questions about the AIR MILES Reward Program. For any other questions or comments you can contact us through our contact form at the bottom of the page and we will answer as soon as possible.
How can I enroll in the AIR MILES® Reward Program?
Simply visit airmiles.ca or in store where you can obtain a pre-activated card. Enrolment in the AIR MILES Reward Program is free. You must be 16 years of age or older.
What is the base AIR MILES offer at Jean Coutu ? *Specific terms apply in New Brunswick.
The base offer gives one AIR MILES Reward Mile for each $15 in purchases of eligible products, before taxes and after exclusions, per week (from Saturday to Friday) in all Jean Coutu stores. Products on special are also eligible in the calculation of the base offer.
One more base offer is available in New Brunswick only: the standard prescription offer, which is two AIR MILES Reward Miles for each prescription filled at Jean Coutu store in New Brunswick. The total amount of dollars of the prescription is not eligible in the calculation of the regular base offer.
Which products are not eligible in the calculation of the Jean Coutu base offer?
Lottery tickets, bus tickets and passes, postal services, stamps, deposits, gift and prepaid cards, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, prescriptions and other products covered by the Pharmacy act and its regulations.
Why are certain over-the-counter and prescription medications not eligible in the calculation of the base AIR MILES offer?
This is not a decision made by the Jean Coutu Group. It comes from government laws in effect in each province.
How long after my purchase at Jean Coutu will the Miles be credited to my account?
The information on eligible purchases is sent to the AIR MILES Reward Program each week. Crediting the Miles to the account of the Collector, however, may take up to 4 weeks.
If I return a product, will the AIR MILES Miles gained be taken back?
Yes. Product returns are managed according to Jean Coutu Group policies covering product returns and exchanges. The Jean Coutu Group reserves the right to recover Miles associated with specific products or associated promotional offers when these specific products are returned by clients.
Can I get Miles with every online purchase I make?
Online purchases are subject to the Jean Coutu base-offer terms and restrictions.
Furthermore, purchases made online and billed outside Québec or New Brunswick are not eligible to get Miles.
If I do not have an AIR MILES Card, can I give my Miles to someone who does have a Card or to a Jean Coutu employee?
No. Miles may only be accumulated by the holder of the AIR MILES Card linked to the transaction purchases. Miles may not be given and have no surrender value.
If I do not have my AIR MILES Card or promotional coupon with me when I make my purchases, can I return to get the Miles for my transaction?
To get Miles, customers must have their AIR MILES Card and coupon offer at the time of the transaction. If you have forgotten your Card or coupon offer, however, it is possible to have your cash register receipt initialed by the person responsible before leaving the store. You then have 14 days to return to the same store with your cash register receipt, your AIR MILES Card and request the Miles that had not been credited to your account.
How can I see the balance in my AIR MILES Collector Account?
AIR MILES Cash and Dream Account balances are clearly indicated:
You can also visit airmiles.ca to see your balances.
To receive your balances by email every week, subscribe to the Jean Coutu Newsletter. Please note that this option is only possible if your AIR MILES Collector Number has been entered into your Newsletter account.
How can I update my personal information on my AIR MILES profile?
To update information in your AIR MILES profile you must visit "Your Profile" at airmiles.ca.
Can I use the AIR MILES App or any other "mobile wallet" application that will allow my AIR MILES Card to be available at all times?
Yes. You can get Miles by having the bar code on your AIR MILES app scanned, or the number can be entered manually by the cashier. To avoid the risk of fraud, payment made in AIR MILES Cash is authorized solely upon presentation of the card using the AIR MILES App. Because a PIN is required to log in the AIR MILES App, it is the only secure application.
Can I combine my senior's discount and my AIR MILES Card?
No. These are two distinct loyalty programs that cannot be used together within the same transaction. However, depending on your purchases and current offers, you may choose to show one card or the other at the time of payment.
What is AIR MILES Cash?
This program enables you to use Miles from your AIR MILES Cash Account to pay for your purchases when shopping at Jean Coutu or other participating Cash Reward Partners.
How do AIR MILES Cash Miles work?
AIR MILES Cash Miles are simple to use.
Can I pay for all my purchases at Jean Coutu with AIR MILES Cash?
Two exceptions apply: Prepaid cards assimilated to cash are excluded (ex.: Vanilla Mastercard or Visa) and the Jean Coutu gift card.
Can I transfer Miles between my AIR MILES Cash and Dream Accounts?
No. It is not possible to transfer Miles between AIR MILES Cash and Dream Accounts. You can use Dream Miles for Rewards such as flights, trips, merchandise, etc. Only Miles in your Cash Account may be used to pay for your purchases.
Is it possible to change my balance preference once it has been set?
Yes. You can change your balance preference as often as you like by visiting airmiles.ca/cash. Your new balance preference will take effect at 3 a.m. EST the following day. For example, if you change your preference at 6 p.m. today, your new balance preference will take effect on any purchases you make after 3 a.m. tomorrow.
Do I need to have my AIR MILES Card with me to pay for my purchases with AIR MILES Cash Miles?
Yes. Your AIR MILES Card is required because it enables the checkout system to access your Account. You can use your plastic card or show your digital card using the AIR MILES App.
Is my information confidential and secure?
Absolutely. The information in your Account is entirely confidential, and the payment system is secure. All information is transferred by means of secure networks.
What happens if I lose my AIR MILES Card?
Go to the "Profile" section on airmiles.ca and use the self-service feature to lock your AIR MILES Cash Account. You can order a new AIR MILES Card and it will be sent to you.
How do I lock/unlock my AIR MILES Cash Account?
Two options:
My AIR MILES Card is as good as money. How can I protect my Collector Account?
It’s important to keep your AIR MILES Card on your person. If you want to ensure that no one else uses the Cash Miles in your Account, you can lock and unlock your Cash Account at any time. There are a few additional things that you should keep in mind to ensure your Collector Account is secured:
Anyone who has an AIR MILES Card on your Account will be able to use Miles from your AIR MILES Cash Account in-store. The AIR MILES Reward Program will also notify you by e-mail any time redemption is made from your AIR MILES Cash Account and when you change your Account preference, so you will always be aware of your Account activity. Visit "Your profile" section of airmiles.ca then select the option "Lock Cash Account" for more details.
If I lose my AIR MILES Card, can someone else use it?
Yes. If you have not locked your AIR MILES Cash Account to prevent instant redemptions, someone else could use it.
Will the Miles be reimbursed to my Account if I return an item that was paid for using AIR MILES Cash Miles?
Miles cannot be reinstated to your Account when you are reimbursed for purchases for which you paid using AIR MILES Cash Miles. When you return an item paid for using AIR MILES Cash Miles, the value of the item(s) being returned will be reimbursed through a Jean Coutu gift card.
How can I participate in AIR MILES contests at Jean Coutu?
In most cases, to participate in a contest at Jean Coutu, a customer must purchase a participating product and present their AIR MILES Card during the transaction. Each participating product purchased gives one entry into the contest. For more details, please refer to the terms and conditions of each contest.
How do I know how many entries I have accumulated for a contest?
The number of entries earned on a transaction will appear on your receipt, below your AIR MILES account balances. In addition to the name of the contest you entered, each participating product purchased is listed on your receipt. If you purchased more than one unit of a participating product, each unit earns you one entry.
However, the total number of entries earned during the contest period is not displayed.
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