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Frequently Asked Questions
Here's a list of answers to some of the most frequently asked questions about the AIR MILES Reward Program. For any other questions or comments you can contact us through our contact form at the bottom of the page and we will answer as soon as possible.
How can I enroll in the AIR MILES® Reward Program?
Simply visit airmiles.ca or in-store where you can obtain a pre-activated card. Enrolment in the AIR MILES Reward Program is free. You must be 16 years of age or older.
The standard AIR MILES offer at Jean Coutu consists of what?*Specific terms apply in New Brunswick
The standard offer gives one AIR MILES mile for each $15 in purchases of eligible products, before taxes, per week (from Saturday to Friday) in all Jean Coutu stores. Products on special are also eligible in the calculation of the standard offer.
One more standard offer is available in New Brunswick only: the standard prescription offer, which is two AIR MILES miles for each prescription filled at Jean Coutu store in New Brunswick. The total amount of dollars of the prescription is not eligible in the calculation of the regular standard offer.
Which products are not eligible in the calculation of the Jean Coutu standard offer?
Lottery tickets, bus tickets and passes, postal services, stamps, deposits, gift and prepaid cards, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, prescriptions and other products covered by the Pharmacy act and its regulations.
Why are certain over-the-counter and prescription medications not eligible in the calculation of the standard AIR MILES offer?
This is not a decision made by the Jean Coutu Group. It comes from government laws in effect in each province.
How long after my purchase at Jean Coutu will the AIR MILES miles be credited to my account?
The information on eligible purchases is sent to the AIR MILES Reward Program each week. Crediting the miles to the account of the collector, however, may take up to 4 weeks.
If I return a product, will the AIR MILES miles gained be taken back?
Yes. Product returns are managed according to Jean Coutu Group policies covering product returns and exchanges. The Jean Coutu Group reserves the right to recover miles associated with specific products or associated promotional offers when these specific products are returned by clients.
Can I earn AIR MILES reward miles with every online purchase I make?
Online purchases are subject to the Jean Coutu base-offer terms and restrictions.
Furthermore, purchases made on line and billed outside Québec or New Brunswick are not eligible to earn AIR MILES reward miles.
If I do not have an AIR MILES card, may I give my reward miles to a client who does have a card or to a Jean Coutu employee?
No. AIR MILES miles may only be accumulated by the holder of the AIR MILES card linked to the transaction purchases. Miles may not be given and have no surrender value.
If I do not have my AIR MILES card or promotional coupon with me when I make my purchases, can I return to get the miles for my transaction?
To get the AIR MILES miles customers must have their card and coupon offer at the time of the transaction. If you have forgotten your card or coupon offer, however, it is possible to have your cash register receipt initialed by the person responsible before leaving the store. You then have 14 days to return to the same store with your cash register receipt, your AIR MILES card and request the AIR MILES miles that had not been credited to your account.
How can I find out the balance of my AIR MILES collector account?
Account balances are clearly indicated:
It is possible to visit airmiles.ca to see your balance.
You can also receive your balance by email, every week, by subscribing to the Jean Coutu Newsletter. Please note that this option is only possible if your AIR MILES Collector number has been entered into your Newsletter account.
How can I update my personal information on my AIR MILES profile?
To update information in your AIR MILES profile you must visit "your profile" at airmiles.ca.
Can I use the AIR MILES application or any other "mobile wallet" application that will allow my AIR MILES card to be available at all times?
Yes. You will be able to get AIR MILES miles through the reading of the bar code of your card on the application or the number can be entered manually by the cashier. To avoid the risk of fraud, payment made in AIR MILES Cash is authorized solely upon presentation of the card using the AIR MILES application.
Because a PIN is required to download the AIR MILES application, it is the only secure application.
Can I combine my senior discount and my AIR MILES Card?
No. These are two distinct loyalty programs that cannot be used together within the same transaction. However, depending on your purchases and current promotions, you may choose to present one card or the other at the time of payment.
What is AIR MILES Cash?
This program enables you to use AIR MILES miles from your AIR MILES Cash account to pay for your purchases when shopping at Jean Coutu or other participating partners.
How does the AIR MILES Cash program work?
The AIR MILES Cash program is really simple to use.
Can I pay for all my purchases at Jean Coutu with AIR MILES Cash?
Two exceptions apply: Prepaid cards assimilated to cash are excluded (ex.: Vanilla Mastercard of Visa) and the Jean Coutu gift card.
Can I transfer AIR MILES miles between my Cash and Dream accounts?
No. It is not possible to transfer AIR MILES miles between Cash and Dream accounts. Reward miles earned prior the activation of your Cash account are automatically allocated to your Dream account. You can use these miles for rewards such as flights, trips, merchandise, etc. Only AIR MILES miles in your Cash account may be used to pay for your purchases.
Is it possible to change my preference once it has been set?
Yes. You can change your balance preference as often as you like by visiting airmiles.ca/cash. Your new preference will take effect at 3 a.m. EST the following day. For example, if you change your preference at 6 p.m. today, your new preference will take effect on any purchases you make after 3 a.m. tomorrow.
Do I need to have my AIR MILES Collector Card with me to pay for my purchases with AIR MILES miles?
Yes. Your AIR MILES Collector Card is required because it enables the checkout system to access your account. You can use your plastic card or present your digital card using the AIR MILES application.
Is my information confidential and secure?
Absolutely. The information in your account is entirely confidential, and the payment system is secure. All information is transferred by means of secure networks.
What happens if I lose my Collector Card?
Go to the "Profile" section on airmiles.ca and use the self-service feature to lock your account. You can order a new card and it will be sent to you.
How do I lock/unlock my Collector Account?
My Collector Card is as good as money. How can I protect my Collector Account?
It’s important to keep your AIR MILES Collector Card on your person. If you want to ensure that no one but you use instantly, you have the ability to lock and unlock your Account at any time. There are a few additional things that you should keep in mind to ensure your Collector Account is secured:
Anyone who has a Collector Card on your Account will be able to use AIR MILES miles from your AIR MILES Cash account in-store. The AIR MILES Reward Program will also notify you by e-mail any time redemption is made from your AIR MILES Cash account and when you change your account preference, so you will always be aware of your Account activity. Visit "Your profile" section of airmiles.ca then select the option "Lock Cash account" for more details.
If I lose my Collector Card, can someone else use it?
Yes. If you have not locked your account to prevent instant redemptions, someone else may use it.
Will the AIR MILES be reimbursed to my account if I return an item that was paid for using AIR MILES Cash?
AIR MILES cannot be reinstated to your account when you are reimbursed for purchases using AIR MILES cash. When you return an item paid for using AIR MILES Cash, the value of the item(s) being returned will be reimbursed through a Jean Coutu gift card.
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