Frequently Asked Questions
Here's a list of answers to some of the most frequently asked questions about the AIR MILES Reward Program. For any other questions or comments you can contact us through our contact form at the bottom of the page and we will answer as soon as possible.
The base offer gives one AIR MILES Reward Mile for each $15 in purchases of eligible products, before taxes and after exclusions, per week (from Saturday to Friday) in all Jean Coutu stores. Products on special are also eligible in the calculation of the base offer.
IMPORTANT CHANGE IN NEW BRUNSWICK: Starting July 13, 2022 the College of Pharmacists has decreed that it is no longer possible to provide consumers with incentives for prescriptions. For any questions, please contact the College of Pharmacists at [email protected] or 1-800-463-4434.
Taxes, ecofees, Lottery tickets, bus tickets and passes, postal services, stamps, deposits, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, Jean Coutu gift card, gift and prepaid cards or near-cash products, prescription, medication and other pharmacy or health care-related products and services according to laws in place in each province.
Yes. Product returns are managed according to Jean Coutu Group policies covering product returns and exchanges. The Jean Coutu Group reserves the right to recover Miles associated with specific products or associated promotional offers when these specific products are returned by clients.
If I do not have my AIR MILES Card or promotional coupon with me when I make my purchases, can I return to get the Miles for my transaction?
To get Miles, customers must have their AIR MILES Card and coupon offer at the time of the transaction. If you have forgotten your Card or coupon offer, however, it is possible to have your cash register receipt initialed by the person responsible before leaving the store. You then have 14 days to return to the same store with your cash register receipt, your AIR MILES Card and request the Miles that had not been credited to your account.
AIR MILES Cash and Dream Account balances are clearly indicated:
You can also visit airmiles.ca to see your balances.
To receive your balances by email every week, subscribe to the Jean Coutu Newsletter. Please note that this option is only possible if your AIR MILES Collector Number has been entered into your Newsletter account.
To update information in your AIR MILES profile you must visit "Your Profile" at airmiles.ca.
Can I use the AIR MILES App or any other "mobile wallet" application that will allow my AIR MILES Card to be available at all times?
Yes. You can get Miles by having the bar code on your AIR MILES app scanned, or the number can be entered manually by the cashier. To avoid the risk of fraud, payment made in AIR MILES Cash is authorized solely upon presentation of the card using the AIR MILES App. Because a PIN is required to log in the AIR MILES App, it is the only secure application.
AIR MILES Cash Miles are simple to use.
Cash Miles cannot be used toward the purchase of lottery tickets, bus tickets and passes, postal services, stamps, deposits, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, Jean Coutu gift card, gift and prepaid cards or near-cash products, , prescription, medication and other pharmacy or health care-related products and services according to laws in place in each province.
Yes. You can change your balance preference as often as you like by visiting airmiles.ca/cash. Your new balance preference will take effect at 3 a.m. EST the following day. For example, if you change your preference at 6 p.m. today, your new balance preference will take effect on any purchases you make after 3 a.m. tomorrow.
Go to the "Profile" section on airmiles.ca and use the self-service feature to lock your AIR MILES Cash Account. You can order a new AIR MILES Card and it will be sent to you.
Two options:
It’s important to keep your AIR MILES Card on your person. If you want to ensure that no one else uses the Cash Miles in your Account, you can lock and unlock your Cash Account at any time. There are a few additional things that you should keep in mind to ensure your Collector Account is secured:
Anyone who has an AIR MILES Card on your Account will be able to use Miles from your AIR MILES Cash Account in-store. The AIR MILES Reward Program will also notify you by e-mail any time redemption is made from your AIR MILES Cash Account and when you change your Account preference, so you will always be aware of your Account activity. Visit "Your profile" section of airmiles.ca then select the option "Lock Cash Account" for more details.
Will the Miles be reimbursed to my Account if I return an item that was paid for using AIR MILES Cash Miles?
Miles cannot be reinstated to your Account when you are reimbursed for purchases for which you paid using AIR MILES Cash Miles. When you return an item paid for using AIR MILES Cash Miles, the value of the item(s) being returned will be reimbursed through a Jean Coutu gift card.
In most cases, to participate in a contest at Jean Coutu, a customer must purchase a participating product and present their AIR MILES Card during the transaction. Each participating product purchased gives one entry into the contest. For more details, please refer to the terms and conditions of each contest.
The number of entries earned on a transaction will appear on your receipt, below your AIR MILES account balances. In addition to the name of the contest you entered, each participating product purchased is listed on your receipt. If you purchased more than one unit of a participating product, each unit earns you one entry.
However, the total number of entries earned during the contest period is not displayed.
