AIR MILES® Reward Program

Frequently Asked Questions

Here's a list of answers to some of the most frequently asked questions about the AIR MILES Reward Program. For any other questions or comments you can contact us through our contact form at the bottom of the page and we will answer as soon as possible.

AIR MILES® Reward Program

How can I enroll in the AIR MILES® Reward Program?

What is the base AIR MILES offer at Jean Coutu ? *Specific terms apply in New Brunswick.

Which products are not eligible in the calculation of the Jean Coutu base offer?

Why are certain over-the-counter and prescription medications not eligible in the calculation of the base AIR MILES offer?

How long after my purchase at Jean Coutu will the Miles be credited to my account?

If I return a product, will the AIR MILES Miles gained be taken back?

Can I get Miles with every online purchase I make?

If I do not have an AIR MILES Card, can I give my Miles to someone who does have a Card or to a Jean Coutu employee?

If I do not have my AIR MILES Card or promotional coupon with me when I make my purchases, can I return to get the Miles for my transaction?

How can I see the balance in my AIR MILES Collector Account?

How can I update my personal information on my AIR MILES profile?

Can I use the AIR MILES App or any other "mobile wallet" application that will allow my AIR MILES Card to be available at all times?

Can I combine my senior's discount and my AIR MILES Card?

AIR MILES Cash Rewards

What is AIR MILES Cash?

How do AIR MILES Cash Miles work?

Can I pay for all my purchases at Jean Coutu with AIR MILES Cash?

Can I transfer Miles between my AIR MILES Cash and Dream Accounts?

Is it possible to change my balance preference once it has been set?

Do I need to have my AIR MILES Card with me to pay for my purchases with AIR MILES Cash Miles?

Is my information confidential and secure?

What happens if I lose my AIR MILES Card?

How do I lock/unlock my AIR MILES Cash Account?

My AIR MILES Card is as good as money. How can I protect my Collector Account?

If I lose my AIR MILES Card, can someone else use it?

Will the Miles be reimbursed to my Account if I return an item that was paid for using AIR MILES Cash Miles?

Contests with AIR MILES

How can I participate in AIR MILES contests at Jean Coutu?

How do I know how many entries I have accumulated for a contest?

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