The base offer gives one AIR MILES Reward Mile for each $15 in purchases of eligible products, before taxes and after exclusions, per week (from Saturday to Friday) in all Jean Coutu stores. Products on special are also eligible in the calculation of the base offer.
One more base offer is available in New Brunswick only: the standard prescription offer, which is two AIR MILES Reward Miles for each prescription filled at Jean Coutu store in New Brunswick. The total amount of dollars of the prescription is not eligible in the calculation of the regular base offer.
Lottery tickets, bus tickets and passes, postal services, stamps, deposits, gift and prepaid cards, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, prescriptions and other products covered by the Pharmacy act and its regulations.
Yes. Product returns are managed according to Jean Coutu Group policies covering product returns and exchanges. The Jean Coutu Group reserves the right to recover Miles associated with specific products or associated promotional offers when these specific products are returned by clients.
If I do not have my AIR MILES Card or promotional coupon with me when I make my purchases, can I return to get the Miles for my transaction?
To get Miles, customers must have their AIR MILES Card and coupon offer at the time of the transaction. If you have forgotten your Card or coupon offer, however, it is possible to have your cash register receipt initialed by the person responsible before leaving the store. You then have 14 days to return to the same store with your cash register receipt, your AIR MILES Card and request the Miles that had not been credited to your account.
AIR MILES Cash and Dream Account balances are clearly indicated:
- on Jean Coutu cash register receipts;
- in the AIR MILES App on your smart phone.
You can also visit airmiles.ca to see your balances.
To receive your balances by email every week, subscribe to the Jean Coutu Newsletter. Please note that this option is only possible if your AIR MILES Collector Number has been entered into your Newsletter account.
To update information in your AIR MILES profile you must visit "Your Profile" at airmiles.ca.
Can I use the AIR MILES App or any other "mobile wallet" application that will allow my AIR MILES Card to be available at all times?
Yes. You can get Miles by having the bar code on your AIR MILES app scanned, or the number can be entered manually by the cashier. To avoid the risk of fraud, payment made in AIR MILES Cash is authorized solely upon presentation of the card using the AIR MILES App. Because a PIN is required to log in the AIR MILES App, it is the only secure application.