Simply visit airmiles.ca or in store where you can obtain a pre-activated card. Enrolment in the AIR MILES Reward Program is free. You must be 16 years of age or older.

The base offer gives one AIR MILES Reward Mile for each $15 in purchases of eligible products, before taxes and after exclusions, per week (from Saturday to Friday) in all Jean Coutu stores. Products on special are also eligible in the calculation of the base offer.

One more base offer is available in New Brunswick only: the standard prescription offer, which is two AIR MILES Reward Miles for each prescription filled at Jean Coutu store in New Brunswick. The total amount of dollars of the prescription is not eligible in the calculation of the regular base offer.

Lottery tickets, bus tickets and passes, postal services, stamps, deposits, gift and prepaid cards, Fragrance Discovery Gift Sets, items linked to a fundraising campaign, prescriptions and other products covered by the Pharmacy act and its regulations.

This is not a decision made by the Jean Coutu Group. It comes from government laws in effect in each province.

The information on eligible purchases is sent to the AIR MILES Reward Program each week. Crediting the Miles to the account of the Collector, however, may take up to 4 weeks.

Yes. Product returns are managed according to Jean Coutu Group policies covering product returns and exchanges. The Jean Coutu Group reserves the right to recover Miles associated with specific products or associated promotional offers when these specific products are returned by clients.

Online purchases are subject to the Jean Coutu base-offer terms and restrictions.

Furthermore, purchases made online and billed outside Québec or New Brunswick are not eligible to get Miles.

No. Miles may only be accumulated by the holder of the AIR MILES Card linked to the transaction purchases. Miles may not be given and have no surrender value.

To get Miles, customers must have their AIR MILES Card and coupon offer at the time of the transaction. If you have forgotten your Card or coupon offer, however, it is possible to have your cash register receipt initialed by the person responsible before leaving the store. You then have 14 days to return to the same store with your cash register receipt, your AIR MILES Card and request the Miles that had not been credited to your account.

AIR MILES Cash and Dream Account balances are clearly indicated:

• on Jean Coutu cash register receipts;
• in the AIR MILES App on your smart phone.

You can also visit airmiles.ca to see your balances.

To receive your balances by email every week, subscribe to the Jean Coutu Newsletter. Please note that this option is only possible if your AIR MILES Collector Number has been entered into your Newsletter account.

To update information in your AIR MILES profile you must visit "Your Profile" at airmiles.ca.

Yes. You can get Miles by having the bar code on your AIR MILES app scanned, or the number can be entered manually by the cashier. To avoid the risk of fraud, payment made in AIR MILES Cash is authorized solely upon presentation of the card using the AIR MILES App. Because a PIN is required to log in the AIR MILES App, it is the only secure application.

No. These are two distinct loyalty programs that cannot be used together within the same transaction. However, depending on your purchases and current offers, you may choose to show one card or the other at the time of payment.

This program enables you to use Miles from your AIR MILES Cash Account to pay for your purchases when shopping at Jean Coutu or other participating Cash Reward Partners.

AIR MILES Cash Miles are simple to use.

1. SET your preference by visiting airmiles.ca/cash.
2. GET Miles in your AIR MILES Cash Account.
3. USE your AIR MILES Cash Miles to pay for your purchases at Jean Coutu or any other participating Cash Reward Partner. 95 Cash Miles = $10 towards your purchases, up to a total of $750 per day. Standard daily Cash Miles usage limits and Terms and Conditions apply.

Two exceptions apply: Prepaid cards assimilated to cash are excluded (ex.: Vanilla Mastercard or Visa) and the Jean Coutu gift card.

No. It is not possible to transfer Miles between AIR MILES Cash and Dream Accounts. You can use Dream Miles for Rewards such as flights, trips, merchandise, etc. Only Miles in your Cash Account may be used to pay for your purchases.  

Yes. You can change your balance preference as often as you like by visiting airmiles.ca/cash. Your new balance preference will take effect at 3 a.m. EST the following day. For example, if you change your preference at 6 p.m. today, your new balance preference will take effect on any purchases you make after 3 a.m. tomorrow.

Yes. Your AIR MILES Card is required because it enables the checkout system to access your Account. You can use your plastic card or show your digital card using the AIR MILES App.

Absolutely. The information in your Account is entirely confidential, and the payment system is secure. All information is transferred by means of secure networks.

Go to the "Profile" section on airmiles.ca and use the self-service feature to lock your AIR MILES Cash Account. You can order a new AIR MILES Card and it will be sent to you.

Two options:

1. Open a session on airmiles.ca by using your Collector Account number and PIN, go to the "Your Profile" section then select the option "Lock Cash account" to customize your Account features as you like.
2. You can also lock your Cash Account directly in the AIR MILES App on your smart phone.

It’s important to keep your AIR MILES Card on your person. If you want to ensure that no one else uses the Cash Miles in your Account, you can lock and unlock your Cash Account at any time. There are a few additional things that you should keep in mind to ensure your Collector Account is secured:

Anyone who has an AIR MILES Card on your Account will be able to use Miles from your AIR MILES Cash Account in-store. The AIR MILES Reward Program will also notify you by e-mail any time redemption is made from your AIR MILES Cash Account and when you change your Account preference, so you will always be aware of your Account activity. Visit "Your profile" section of airmiles.ca then select the option "Lock Cash Account" for more details.

Yes. If you have not locked your AIR MILES Cash Account to prevent instant redemptions, someone else could use it.

Miles cannot be reinstated to your Account when you are reimbursed for purchases for which you paid using AIR MILES Cash Miles. When you return an item paid for using AIR MILES Cash Miles, the value of the item(s) being returned will be reimbursed through a Jean Coutu gift card.